Refund policy

We want you and your furry companions to be delighted with your purchase from Cabbage Cube. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy. Please read the following terms and conditions carefully:

  1. Timeframe for Refund: You have a maximum of 14 days from the date of delivery to request a refund.

  2. Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. Any item not in its original condition or damaged during return transit may not be eligible for a refund.

  3. Initiating the Refund Process: To initiate the refund process, please contact our customer support team at info@cabbagecube.com within the 14-day period of delivery. Provide your order number and a brief explanation of the reason for the refund.

  4. Return Shipping: Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent any damage during transit.

  5. Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.

  6. Late or Missing Refunds: If you haven’t received a refund after the specified period, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@cabbagecube.com.

  7. Exchanges: We currently do not offer exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

By making a purchase from Cabbage Cube, you acknowledge and agree to the terms of this refund policy. We are committed to providing excellent customer service, so if you have any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Cabbage Cube!